I'm confused or having trouble with the ordering process. Who should I contact for assistance ?
If you're having trouble ordering, our sales team will be happy to help! You can contact our sales department here or use the "Live Chat Available" button link at the very top of the Dreamlink website to chat with a friendly sales representative .
We're glad you decided to join the growing Dreamlink community, and we look forward to providing you with outstanding web hosting service .

How long has Dreamlink been in business?
Dreamlink was formed officially in early 1998, which means we've been around for over 8 years. Over the years we've built up quite a reputation for our dedication to our customers and our custom-made hosting features.


How much will I be billed upon signup?
Upon signup, you will be charged for your first contract period. For example, if you sign up for a six month plan, you will be charged six times the monthly rate for that plan (the six-month discount monthly rate, to be more specific). Our order form will calculate the amount of your first invoice before you submit your order, so that you can make sure you know exactly what you will be charged.

How do I place an order ?
You place an order by simply going through our online process. Once the payment has been approved, the setup process takes few days. The server will then go to an online status and you will receive an email notification with your IPs and login details. You can then login to the server and begin setting it up.

Can I pay for my server using my PayPal account or via bank wire ?
We accept Paypal and Wire Transfers. If you want pay using these ways please contact our Sales Dept.

If I cancel my server do I get a refund ?
We do not issue refunds for prepaid services. If you wish to cancel your server you will need to do so ten (10) days before your next billing cycle.

Can I send you hardware to add to my server ?
We do not allow customers to add their own hardware.

Can I purchase ram or a hard drive and have you install it in the server ?
No, all hardware components of our rented servers must be property of Dreamlink. You will need to rent the hardware from Dreamlink and we will install it.

Are your servers fully managed ?
If you are referring to OS and security updates, the answer is yes. All Dreamlink servers are fully managed. This includes network IDS, OS updates, security updates, monitoring, and more.

What do you mean by free upgrades and patches ?
We automatically install any upgrades and patches to your Operating System unless you opt-out.

Do you have 24/7/365 support ?
Yes, we have NOC personnel onsite 24/7/365 for reboots and assistance with your servers.

What is the preferred method of support ?
Our online support portal is the best method of support. It is designed to authenticate verified users and define privileges. 

Can I have more than one server and create my own backend network ?
Yes, you can connect more than one server. You can connect two servers with a cross connect cable or you can connect multiple servers with a switch.

How much is a switch ?
An 8 port switch is $35 per month. You must rent the switch from us; you cannot send us your own switch.

How is my monthly bandwidth calculated ?
Bandwidth is calculated by totaling both your inbound and outbound traffic together for the entire month.
 

What methods of payment do you accept ?
Dreamlink accepts Visa, MasterCard and Discover ; we accept also Wire Transfers and Paypal.

What is your cancellation policy ? 
In order to cancel a server you need to log into your Dreamlink control center and click the "Cancel Server" link . We will cancel your server in 7 days from when we receive the request.

Why a dedicated server ?
With a dedicated server, 100% of the server's resources are dedicated to serving your site or application. Your website (or websites) may need a dedicated server if it is receiving a high amount of resource-intensive traffic. 

How soon will I be up and running ?
Dreamlink can have most server configurations up and running in just a few days. If you have more urgent needs, please let us know.

Will I have root access ?
Yes , you'll have root access.

Can I upgrade the hard drives in my server ?
Yes. You can upgrade your hard drives .

Can I upgrade the memory in my server ?
Yes. You can upgrade memory .

Where can I find information about your datacenter ?
You can find all the information about our data center here.

Which are your bandwidth providers and connections ?
Dreamlink's servers are connected to an extremely powerful and fully redundant network (no single point of failure). Our network has over 20 GB/s of available bandwidth from Tier 1 transit providers. You can find all the information about our bandwidth providers and connections here.

Is there a guarantee on hardware components ?
Yes. In the event of a hardware-related problem, we'll immediately replace any failed component. We'll make every attempt to correct the problem as soon as possible. You will be notified by e-mail once the problem is resolved.

Will Dreamlink monitor my server ?
We use a ping monitoring system to ensure the servers are responding. In the event that a server does not respond our technicians are paged and will address the issue.

What is your policy on bandwidth ?
We do not cap or restrict your bandwidth. Your traffic can burst to as much as the server requires. There is an overage rate ($1.50/GB) if you exceed the allotment. 

Can I create email accounts on my server ?
You can create as many email accounts as you like.

What security measures are taken at Dreamlink ?
Dreamlink takes security very seriously. Every precaution is taken to ensure that absolutely no one has access to your server other than our technical staff. 

Do you offer Technical Support ?
Technical support is limited to the functioning of the server and the proper installation of the included software on the server.

Where can I find your SLA ?
You can find our Terms of Service here. And our Acceptable Usage Policy here.

How do I reboot my server ?
Simply open a ticket support or open your Dreamlink Center .

Can I resell the space on my server ?
Yes you can resell the space on your server. It is your server to use as you wish.

Do you allow adult content ?
Only legal adult content is permitted on the dedicated server network.Dreamlink Web Hosting will provide notification and will inform any customers in writing of improper materials on our servers. Dreamlink Web Hosting reserves the right to disconnect any customers immediately.

Do you allow IRC ?
High-risk services, which are services which tend to attract denial of service attacks, are strictly prohibited. This includes, but is not limited to, IRC related services and selling of shell accounts. Dreamlink Web Hosting does not allow the use of IRC on the Dreamlink Web Hosting network. This includes, but is not limited to, the use of IRC clients, server software, bots or anything related to IRC. Violators' servers will be immediately suspended.

Do you allow SPAM ?
Dreamlink Web Hosting takes a zero tolerance approach to the sending of Unsolicited Commercial E-mail (UCE) or SPAM over our network. Very simply, this means that customers of Dreamlink Web Hosting may not use or permit others to use our network to transact in UCE. Customers of Dreamlink Web Hosting may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

Will you send me spam ? Do you have a privacy policy ?
No. We spend countless hours combating spam. It doesn't make much sense for us to turn around and send unsolicited mail ourselves.
Our privacy policy can be found here.