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I need a website. Where do I start?
2 easy steps ...
a) Secure/Register a domain name
A domain name is the address for your website (such
as google.com). It's how your website will be
found by your visitors. Once you register a domain name, it can only be used by
you (domain name administrator) during
the period for which you reserve it (usually a year or more).
Domain name registration does not create a website accounts for you
(!).
For that, you need a web host (such as dreamlink.Net).
Every website you visit is actually just some files on a
computer somewhere. Those computers are usually named "servers" because
they serve web pages to internet visitors. Serving web pages is
commonly known as web hosting.
Your domain name must be pointed to your web host using a DNS
service.
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Domain name Registration
--->
DNS
--->
Web host
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Ok , how to point your domain
name to your preferred Web Host ?
If you want register your domain through us , you do not
need to make other changes. We'll automatically apply
correct DNS to your domain name and your domain name will start to work with
your hosting account in 24 hours or less .
If you want register your domain through us simply
order now an hosting
account and enter your
preferred domain name. If your new domain name is not available you'll be
invited to enter/search another domain name.
If you have already registered your domain through any other Domain Name
Registrar (like Networksolutions.com )
order
a new hosting account now and enter your existing Domain Name ,it's easy.
b) Create, upload and edit your
Website !
Ok, if your domain name is pointing our nameservers you can start to use your hosting account . Create a website on your computer
or create a website using
RVSitebuilder and then upload it to
your Hosting account using an FTP client or the Cpanel File Manager .
What is a domain name ?
A domain name is the address for your website (such as
google.com ). It's how your website will be
found by your visitors. Once you register a domain name, it can only be used by
you (domain name administrator) during
the period for which you reserve it (usually a year or more).
Domain name registration does not create a website accounts for you
!
For that, you need a web host (such as dreamlink.Net). Every website you visit is actually just some files on a
computer somewhere. We call those computers "servers" because
they serve web pages to visitors. Serving web pages is
commonly known as web hosting.
Your domain name must be pointed to your web host using a DNS service.
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Domain name Registration
--->
DNS
--->
Web host
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Do you do regular backups of my account ?
Yes, we perform nightly backups on all accounts, but don't
count on our backups alone ! Your website is important, and you
are the one ultimately responsible for ensuring that your data is
backed up . We make every effort to back up all account data on a
nightly basis, but we don't guarantee that our backups will be
complete, up to date or even available at all. We are not
responsible in the event that some or all of your account data and
settings are lost (please see our service
agreement for more information).
You should always keep an up to date copy of your website on
your local computer. That way you will always have a copy of your
site on hand in the event of data loss. You can do that using the
control panel.
Will you install custom Perl modules ?
Yes. Our technical support team will install almost any Perl
module upon request. Simply contact customer service with your
request.
Will you install my programs and scripts for
me?
No. Our hosting accounts come with an autoinstaller that allows
you to install several scripts with the click of a button (phpbb
forum , blog , chat , web counters, and much other). If, however,
you need to install scripts that are not available on our control
panel , we can not assist you.
What platform or operating system
(OS) do you use?
Our servers run Apache Web server over Red Hat Linux
Enterprise or Centos.
Do you have a
money back guarantee ?
Yes, we provide a 30 day money back guarantee, which covers our
web hosting service.(Domain name and dedicated servers are not
covered.) .Please read here for details .
I have my own SSL
certificate ; can Dreamlink install it for me ?
Sure! We allow you to use your own SSL certificate if you'd
like. You should upgrade your account with a dedicated ip address .
There is a no fee to install your custom SSL certificate. Please
contact our customer
service department for assistance.
What if I need more space and
bandwidth ?
If you need additional space and bandwidth, you can simply upgrade
your account to a higher plan. Upgrading your plan provides a much
better value than paying for more bandwidth and storage on the side.
My website gets a
lot of traffic ; will this be a problem ?
This usually depends on the nature of your website. While
relatively straightforward sites (think basic html/xhtml content,
most shopping sites, webpages, blogs, etc.) can receive tens of
thousands of hits at any given time and work perfectly fine,
problems can arise with more complex sites; sites with lots of
images, scripts or interactivity with visitors. Tens of thousands of
users each accessing a database at the same time can cause quite a
strain on a server and might be too much for a shared web hosting
environment.
The thing to remember is that the term "shared hosting" (which is
another term for standard web hosting) means that your site will
share a server with other users. This allows for plenty of usage
while keeping prices low, but certain sites may not be appropriate
for such an environment. If you are unsure whether your high volume
website will work with our shared plans, please feel free to
contact our sales department, and we will be
happy to assist you in determining the best solution for your needs.
We also offer a line of dedicated servers and
semidedicated upon request (please contact our sales
dept.), aimed at sites requiring additional server resources. Please
contact our sales department for more
information.
I'm confused or having trouble with the
ordering process. Who should I contact for assistance ?
If you're having trouble ordering, you can contact our sales department here
or use the "Live Chat Available" button link at the very top of the
Dreamlink website to chat with a friendly sales representative .
We're glad you decided to join the growing Dreamlink community, and
we look forward to providing you with outstanding web hosting
service .
How long has dreamlink been in
business?
Dreamlink was formed officially in early 1998 . Over the years we've built up quite a
reputation for our dedication to our customers and our
hosting features.
Do you allow adult
content ?
We allow only legal adult content . Please read our
acceptable usage policy for more info.
Do you host/accept Domain Names that have not been registered by
Dreamlink?
Yes. We welcome clients whether they are
registering a new domain or transferring an existing domain
from elsewhere. As long as you own your domain, you can transfer it to Dreamlink.Net. We accept
international/foreign
domain names (.uk,.br,.cn,.au.. and so on) .
Can I transfer my domain name ?
We welcome clients whether they are
registering a new domain or transferring an existing domain
from elsewhere. As long as you own your domain, you can transfer it to Dreamlink.Net. To use your existing Domain Name with Dreamlink.Net, your domain name
must be "transferred"
to our servers. This is simply having the nameserver (DNS)
information for your Domain Name updated to point to our
servers (DNS). This change is made with the entity that registered
your domain name, your Domain Name Registrar.
Do you accept
International Domain Names ?
YES .
As long
as you own your domain, you can transfer it to Dreamlink.Net.
To use your existing International Domain Name with
Dreamlink.Net, your domain name must be "transferred"
to our servers. This is simply having the nameserver (DNS)
information for your Domain Name updated to point to our
servers. This change is made with the entity that registered
your domain name, your Domain Name Registrar.
Do
you offer dial-up
access to the Internet?
No, you will need to contact your local Internet
Service Provider (ISP) for local dial-up access to the
Internet.
Can I pay for my server using my PayPal account or via bank wire ?
We accept Paypal and Wire Transfers. If you want pay using Wire
Transfer (1 Year in advance)
please contact our Sales Dept.
Do you offer 24 hour
technical support?
Yes. Our experienced support team is available H24/7 to help
you with any problems that may arise with your hosting
account. Most of support issues reported
via Ticket support is resolved and responded within an hour. How do we know
if our customers like our service?
Over 40% of our new orders are either referrals or repeat
orders from existing customers.
Which are your bandwidth providers and connections?
Dreamlink's servers are connected to an extremely powerful and fully redundant
network (no single point of failure). Our network has over 20 GB/s of available
bandwidth from Tier 1 transit providers.
You can find all the information about our bandwidth providers and connections
here.
How much will I be billed upon signup?
Upon signup, you will be charged for your first contract period. For
example, if you sign up for a six month plan, you will be charged
six times the monthly rate for that plan (the six-month discount
monthly rate, to be more specific). Our order form will calculate
the amount of your first invoice before you submit your order, so
that you can make sure you know exactly what you will be charged.
Where can I find information about your datacenter?
You can find all the information about our datacenter
here.
How do I place an order ?
You place an order by simply going through our
online process. Once the payment has been approved, the setup process takes
just 6 hours or less. The account will then go to an online status and you
will receive an email notification with your IP and login
details.
You can then login to the hosting account and begin setting it up.
We accept Visa, Master Card, Discover Card and Paypal. With
your hosting account, you may use an existing domain that
you own or you may choose to register a new domain. We
support and accept international/foreign domain names.
Do you offer a shopping cart?
Yes . Click
here for details.
Can I securely accept credit card
information through my web site?
You have free access to our shared SSL (secure
socket layer). This allows users of your site to submit credit
card information with confidence, knowing that it is being
transmitted safely and securely through the Internet. We can
also install SSL certificate for free .
Do you provide any database
solutions?
Yes , we support
MySQL.
What statistical package do you offer?
All hosting plans include Analog , Webanalizer and Apache "Raw
Access Logs" .
Do you offer any ready-to-run
cgi/php-scripts?
Yes, Dreamlink offers several ready-to-run scripts
. These scripts include FormMail, forum , chat , blog and other.
We're always looking out for other reliable and popular
scripts to make available to our customers.
Do you allow cronjobs?
Yes.
Do you support third-level
domains or subdomains?
Yes , we support subdomains such as
"name.yourdomain.com". To make a subdomain login to
your control panel and click on "Subdomains." There you will
see a place to manage and add subdomains.
What are FrontPage extensions and do
you support them?
Frontpage is a Microsoft
page creation tool that requires special server extensions to
function properly. We support FrontPage on all our accounts for no addtional charge.
You can install or remove FrontPage extensions using our
Control Panel .
What is the Control Panel?
We offer a remarkable web program to manage all the features
associated with your hosting account. You can manage your
email, cgi scripts, databases, mailing list, and much more
with a simply web interface. You can find all the information
about our Control panel here.
What kind of technical support do
you not provide?
We do not provide any technical support relating to
HTML syntax, Java programming, JavaScripting, any 3rd party
software, CGI/php programming, or CGI/php scripts, or any
other non-hosting related aspect.
What methods of payment do you
accept?
Dreamlink.Net accepts all Visa , Master and
Discover credit cards .
We accept paypal and wire transfers too.
What's happening
if you exceed your bandwidth limit?
If you exceed your bandwidth limits , you will be
invited to buy additional traffic .
Will Server-Side Includes (SSI) be
activated on my server?
Yes.
How long does it take to get my
account set up?
We guarantee that all our Hosting plans will be
online within 6 hours. More complex
configurations will be up and running within 12 hours.
If your order wasn't setup within 6 hours, it has likely
been flagged for further review and verification by a
customer service representative. You do not need to take any
further action. Our staff continuously checks the order
queue for orders requiring verification and will contact you
via email or phone if additional information is required to
process your order.
Orders are manually reviewed during business hours . If for
some reason you have not heard from our customer service
department after a full business day, please
let us know.
Do you
support telnet/ssh?
Due to security reason we don't allow ssh/telnet on
our
hosting accounts.
SSH/telnet is available on dedicated servers .
Where can I find your SLA ?
You can find our Terms of Service here.
And our Acceptable Usage Policy here.
Do you allow SPAM ?
Dreamlink Web Hosting takes a zero tolerance approach
to the sending of Unsolicited Commercial E-mail (UCE) or SPAM over
our network. Very simply, this means that customers of Dreamlink Web
Hosting may not use or permit others to use our network to transact
in UCE. Customers of Dreamlink Web Hosting may not host, or permit
hosting of, sites or information that is advertised by UCE from
other networks. Violations of this policy carry severe penalties,
including termination of service.
Will you send me spam ? Do you
have a privacy policy ?
No. We spend countless hours combating spam. It doesn't make much
sense for us to turn around and send unsolicited mail ourselves.
Our privacy policy can be found here.
Do you allow IRC ?
High-risk services, which are services which tend to attract
denial of service attacks, are strictly prohibited. This includes,
but is not limited to, IRC related services and selling of shell
accounts. Dreamlink Web Hosting does not allow the use of IRC on the
Dreamlink Web Hosting network. This includes, but is not limited to,
the use of IRC clients, server software, bots or anything related to
IRC. Violators' servers will be immediately suspended.
Can I
password protect directories ?
Yes you can password protect directories within your
Control Panel.
 If
you have any question please contact us
.
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Excellent service!..Site is always up, fast, and I've yet to encounter any problems w/my hosting account. Keep up the good work. Hopefully, I will never have to change hosts..
